We take flat shipping costs regardless of how much has been ordered.
- Shipment with Shipment ID (EU/Germany) : 2,99 Euro
- Shipping with Shipment ID non EU: 3,49 Euro
- Shipping with Tracking ID: 12,99 Euro
The shipping costs are a flat rate. It includes packaging materials and postage.
By sending a letter, we cannot make any deliveries in packing stations. However, if you specify it, we do not assume any liability.
What means Shipment ID:
Shipment ID only explains that the shipment has occurred. A freight tracking is not possible.
Here the shipping is documented. You can follow exactly where your delivery is currently located.
The delivery times within Sweden are usually 1-4 working days.
Within Europe's 4-16 working days. (Depending on the respective country's delivery) We are responsible for sending information from Post Nord.
The delivery times have nothing to do with production times.
We reserve a production time of up to 7 working days, depending on the size of the respective order-in case of longer production times, the customer will be informed in advance. This can occur with large order quantities. Normally, however, your order will be shipped within a maximum of 3 working days.
Shipment takes place from Monday to Friday by mail Nord
We do not expect holidays, Saturdays and Sundays during shipping times.
Our "shipping costs" are flat rate costs. They include postage as well as packaging costs and are thus included. Moms/VAT calculated.
Please keep in mind that we do not make any scheduled deliveries.
Note from PostNord:
Many countries have reopened their borders, but there is still a lack of transport capacity worldwide.
This can result in delays on shipments.
Many countries may have different capacities for domestic transport. In many places, more people are pathogenic than under normal circumstances. As a result, it can take longer than usual for shipments to be transported and delivered, even if they are dispatched from Sweden on time.
We do not send unsoliced mail to our customers.
You will receive only an order confirmation, which is automatically sent by the system. There you will find all the necessary information about your order.
We do not currently send a shipment confirmation. However, you can view the status of your order in your customer account.
Please log in with your email address and password.
If you do not have a customer account, you can either contact us by contacting us, or you can convert your guest account into a customer account.
Reclamations should be sent to us within the first day after receipt/delivery of the goods.
Please send a photo, so that we can understand what may have gone wrong, or send a photo. is.
The complaints include missupplied colors, or Motives. Please do not reclamate the small bird that should be included as a s.g. Probebügler. However, it should not be a reason for a complaint to the s.g. Probebügler-this is only valid as an addition and is not part of the delivery contract.
If they do not make any color details, especially in the sales platform formerly Dawanda, we will determine the colors according to our own discretion. As a rule, which is to be seen on the article picture is delivered. If they are not satisfied with the color choice, then this is not a reason for complaint.
As a reason for complaint, we do not accept the shipping transit times. These are the estimated values of the sender, which we assume, these can be different depending on the country and the delivery company.